Delivery Policy
For website orders delivery is arranged with a GeleC-appointed carrier on a 1–3 working day service to mainland UK addresses only.
Returns Policy
Prior to returning any goods, GeleC must be contacted in writing with the reason(s) for return. Once accepted by GeleC, all goods and documents must be clearly marked with an SRT (Sales Return) number in the original undamaged packaging. To obtain a SRT please email ecommerce@gelec.co.uk with the reasons for the return.
Your package should be sent to our warehouse: G. English Electronics Limited, Unit 8 io Centre, The Royal Arsenal, Woolwich, London SE18 6SR.
GeleC cannot accept any liability for items which are not correctly addressed or packaged for return.
Credit or replacement product will only be issued on receipt and GeleC’s acceptance of faulty or damaged items. Items that are returned which are subsequently determined to have been damaged by the customer and or by their agent may be subject to an investigation and admin fee.
In all instances any logistical costs incurred by GeleC during this process will be chargeable.
Item(s) must be returned within 7 days of the issue of the returns SRT number. If not returned by this date then no credit will be given.
Returning of non-stock item(s), which are surplus to requirements and/or have been incorrectly specified by the customer and have been purchased and manufactured as per the customer’s request and/or specification, are not subject to our standard terms and conditions for warranty return and will be rejected.
